July 31, 2008
[CRM] US customer service is world-class
By Louise Marsland in CRM, Marketing, TABPI | 2 comments
WASHINGTON: Travelling through the United States is a lesson in customer service second to none. Everything is super-fantastic, super neat and works! (Well, except for their planes which never depart on time, but they are super-apologetic about it!)
Okay, so I was mostly in mid-west America (Hicksville to jaded New Yorkers apparently and where rudeness is [...]
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